Fulfillment Policy

Before Day Of Service

Customers must confirm their shuttle service a minimum of one day before the service time and day. This can be done by simply calling (808) 797-7950 or via email at info@gowaikikishuttle.com.

Upon Arrival

Please call or text 1 (808) 797 7950 when you arrive at the baggage claim.

Before Departure Day

Please call or text 1 (808) 797 7950 one day before to confirm the pick-up time.

Cancellation

Please notify us of any cancellation a minimum of 7 days before your scheduled service. If a cancellation has been made within 7 days of the service, a 15% fee may be applied.

Service Changes

You may call us at (808) 797-7950 during business hours (5:00 AM – 9:30 PM HST) or via email at info@gowaikikishuttle.com (24 hours) to make any changes to your scheduled service.

Refund Policy

A full refund may be made 7 days before your scheduled service. If a cancellation has been made within 7 days of the service, a 15% fee may be applied.