Terms & Conditions and Refund Policy
Go Waikiki Shuttle — Serving Oahu Since 2008 Effective Date: 2025 | gowaikikishuttle.com
By booking or using our transportation services, you agree to the following Terms & Conditions and Refund Policy. Please read them carefully before completing your reservation. These terms are designed to ensure a smooth, transparent, and enjoyable experience for every passenger.
1. Service Confirmation
1.1 Before Day of Service
All customers must confirm their shuttle reservation a minimum of one (1) day before the scheduled service time and date. Failure to confirm may result in forfeiture of the booking without a refund.
Confirmation may be completed by:
- Calling or texting: 1 (808) 797-7950
- Emailing: info@gowaikikishuttle.com
1.2 Upon Arrival at the Airport
Upon landing at Honolulu International Airport (HNL) and collecting your baggage, customers must call or text 1 (808) 797-7950 to notify Go Waikiki Shuttle of their arrival at baggage claim. This allows our driver to promptly locate and assist you.
1.3 Before Departure Day (Return Transfers)
For return airport transfers, customers must call or text 1 (808) 797-7950 one (1) day before the scheduled pick-up time to confirm the departure shuttle.
2. Pricing & Payment
2.1 Standard Flat-Rate Pricing
Go Waikiki Shuttle operates on a transparent, flat-rate pricing model with no surge pricing, no hidden fees, and no surprise charges. Our standard roundtrip rate for shared shuttle service between Honolulu International Airport (HNL) and Waikiki hotels is $130 for one to two passengers, plus $60 for each additional passenger. Private roundtrip transfers are $290 to Waikiki and $360 to Ko Olina for one to four passengers, plus $60 for each additional passenger. All rates exclude Hawaii General Excise Tax; the exact total for your booking is shown before payment at /reserve-online/.
2.2 One-Way Service
One-way shared service is $70 for one to two passengers, plus $30 for each additional passenger. One-way private transfers are $160 to Waikiki and $190 to Ko Olina for one to four passengers, plus $30 for each additional passenger. Rates for other destinations and vehicle types are shown before payment at /reserve-online/, or call us directly for a current quote.
2.3 Payment Processing
Payments are processed securely through Stripe. By submitting payment, you authorize Go Waikiki Shuttle to charge the agreed-upon amount for the selected service.
3. Luggage Policy
The standard shuttle rate includes up to two (2) checked bags per person, plus carry-on items. This allowance covers typical checked luggage of standard airline dimensions.
Oversized or specialty items such as bicycles, golf clubs, and surfboards require a small additional charge. Please notify us at the time of booking if you plan to bring any oversized items so we can accommodate your needs and confirm availability.
4. Child Car Seats & Booster Seats
Child car seats and booster seats are available upon request at a small additional charge. When booking, customers will be asked whether they require a car seat or a booster seat for their child. Please indicate this at the time of reservation to ensure proper equipment is arranged in advance.
Go Waikiki Shuttle prioritizes the safety of all passengers, including young travelers. Our drivers are trained in child car seat installation and child-friendly service.
5. Service Changes
Customers may request changes to their scheduled service by contacting Go Waikiki Shuttle during business hours:
- Phone: (808) 797-7950 — Office Hours: 5:00 AM – 9:30 PM (Hawaii Standard Time)
- Email: info@gowaikikishuttle.com (available 24 hours)
Service changes are subject to availability and must be requested as early as possible to ensure accommodation. We cannot guarantee changes made within 24 hours of the scheduled service time.
6. Cancellation Policy
We understand that travel plans can change. If you need to cancel your reservation, please notify us as soon as possible.
A 15% cancellation fee will be applied to all cancellations to cover payment processing and administrative costs.
To cancel a reservation, contact Go Waikiki Shuttle by:
- Phone or text: 1 (808) 797-7950
- Email: info@gowaikikishuttle.com
Cancellations made on the day of service or after the scheduled pick-up time may not be eligible for any refund at the discretion of Go Waikiki Shuttle.
7. Refund Policy
Go Waikiki Shuttle is committed to fair and transparent refund practices.
7.1 Processing Fee Deduction
A 15% fee will be deducted from the total refund amount to cover Stripe payment processing fees. This applies to all approved refunds.
7.2 Refund Eligibility
Refunds are processed for valid cancellations and qualifying service issues. Please allow 5–10 business days for refunds to appear on your original payment method. Go Waikiki Shuttle reserves the right to evaluate refund eligibility on a case-by-case basis.
7.3 Non-Refundable Situations
Refunds will generally not be issued in the following circumstances:
- Customer fails to confirm service at least one day in advance
- Customer fails to call or text upon arrival at baggage claim
- Customer is a no-show at the designated pick-up location
- Cancellation is made on the same day as scheduled service
8. Passenger Responsibilities
To ensure a seamless experience for all passengers, customers agree to:
- Provide accurate pick-up and drop-off information at the time of booking
- Be ready at the designated location at the scheduled pick-up time
- Confirm service one day in advance as required
- Notify us immediately of changes to flight details or travel plans
- Treat drivers and other passengers with respect
- Disclose any special requirements (car seats, oversized luggage, mobility assistance) at the time of booking
9. Liability Limitations
Go Waikiki Shuttle makes every effort to provide punctual and reliable service. However, we are not liable for delays or service disruptions caused by circumstances beyond our control, including but not limited to:
- Traffic conditions, road closures, or accidents
- Weather events, natural disasters, or acts of God
- Flight delays, cancellations, or airport congestion
- Passenger-provided inaccurate information
Go Waikiki Shuttle is not responsible for missed flights due to late airport arrival caused by factors outside our control. We recommend booking the earliest available shuttle for ample check-in time.
10. Hours of Operation & Contact Information
Go Waikiki Shuttle operates 24 hours a day, 7 days a week. Office hours are 5:00 AM – 11:00 PM (Hawaii Standard Time). After 11:00 PM, please call for availability.
For service inquiries, confirmations, and changes:
- Phone / Text (General): (808) 797-7950
- Phone / Text (Confirmations & Departure): 1 (808) 797-7950
- Email: info@gowaikikishuttle.com
- Website: gowaikikishuttle.com
International visitors with a foreign phone number may contact us via WhatsApp at 1 (808) 797-7950.
11. Agreement to Terms
By completing a reservation with Go Waikiki Shuttle — whether online, by phone, or by text — you confirm that you have read, understood, and agree to these Terms & Conditions and Refund Policy.
Go Waikiki Shuttle reserves the right to update or modify these terms at any time. The most current version will always be available at gowaikikishuttle.com/fulfillment-policy.
We look forward to welcoming you to paradise. Mahalo!
Go Waikiki Shuttle · Locally Owned & Operated Since 2008 · Oahu, Hawaii